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Privacy Policy

Created on 16 December, 2023 • Legal Agreements • 4 minutes read

VEBuptime (operated by AppCroNix Infotech Private Limited) manages multiple online platforms including VEBuptime.com, VEBuptime.com/api. VEBuptime is committed to protecting your privacy and will handle any information collected through our websites with utmost care.


Privacy Policy Overview

This policy applies to data we gather when you engage with:

  • Our main website VEBuptime.com;
  • Other services and products we offer, collectively termed as “Services”.

This document details our practices regarding collection, use, and sharing of your information, as well as your rights concerning this data.


Data Collection Methods

We collect information for reasons like providing and improving our Services, and communicating with you. Data is gathered in two primary ways:

1} Directly from You: We gather information you provide. This varies based on context and usage. Examples include:

  • Account Information: For account creation on VEBuptime.com, we need basic details like your name, email, and password.
  • Transaction and Billing Information: Purchases (like subscriptions or SMS services) require additional personal and payment data.
  • Credentials: Using certain Services might necessitate sharing credentials (like SSH, FTP usernames, and passwords).
  • Communications: Information you provide when participating in surveys or contacting our support team.

2} Automatically Collected Data:

  • Log Information: Common to online services, we collect browser and device information, IP addresses, language preferences, and related data.
  • Usage Data: We track your interaction with our Services, like visited pages and frequented site sections.
  • Location Data: Approximate location is deduced from your IP address.
  • Cookies and Similar Technologies: We use these to recognize and track visitors, understand usage patterns, and manage access preferences.


Data retention is as long as necessary for the purposes stated in this policy or as required by law.


Using Your Information

We use your data to:

  • Provide and maintain Services;
  • Develop and improve features;
  • Analyze usage trends for service enhancement;
  • Ensure service security and prevent fraud;
  • Communicate with you about Services, promotions, and feedback;
  • Personalize user experience and deliver targeted advertising.


Legal Basis for Data Processing

For EU residents, data processing is based on:

  1. Necessity for fulfilling service commitments or account administration;
  2. Legal obligations;
  3. Protection of vital interests;
  4. Legitimate interest in offering and improving Services;
  5. Your consent for certain uses, like cookies.


Sharing Your Information

Our approach to your privacy prohibits the sale of personal data. We share your information under specific, secure circumstances, including sharing with sister brands and companies within the VEBuptime family:

  • Internal, Sister Brands, and Contractors: Information may be shared within our corporate group, including sister brands and companies, for business purposes, all adhering strictly to this Privacy Policy.
  • Third-Party Vendors: We collaborate with third-party vendors for essential services (like payment processing, analytics, and marketing). These entities are obligated to uphold privacy commitments.
  • Legal and Safety Reasons: Disclosure may occur in response to legal requests or to protect rights, property, and safety.
  • Business Transfers: In case of a merger, acquisition, or asset sale, your data might be transferred as part of the business assets.
  • With Your Consent: We may share data for purposes you explicitly agree to.

Your information might also be shared in de-identified or aggregated forms that do not personally identify you. Our sharing practices are always governed by a commitment to protecting your privacy and are in accordance with this Privacy Policy.


Security Measures

At VEBuptime, we take the security of your information very seriously. While no online service can guarantee absolute security, we implement a range of measures to protect your data from unauthorized access, use, alteration, or destruction. These measures include:

  • Monitoring for Vulnerabilities: We continuously monitor our Services for potential vulnerabilities and attacks.
  • Data Encryption: Sensitive data, such as your personal information and transaction details, is encrypted to ensure its safety.
  • Secure Access Protocols: We use secure protocols for communication and transferring data.
  • Employee Training: Our employees receive training on best practices for maintaining the security and confidentiality of your information.
  • Regular Security Assessments: We regularly assess our security practices and update them as necessary to address new challenges and threats.

We also recommend that you take steps to enhance the security of your account, such as using strong, unique passwords and enabling any available security features like two-factor authentication.


Your Choices and Rights

VEBuptime respects your rights and choices regarding your personal data:

  • Limiting Data Provision: You can choose which information you provide to us. However, withholding certain information might limit your ability to use some of our Services.
  • Opting Out of Communications: You have the option to opt out of receiving promotional messages from us by following the instructions in those messages. Note that we may still send you non-promotional messages, like those about your account or our ongoing business relations.

For individuals in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including:

  • Accessing Your Data: You have the right to access the personal data we hold about you.
  • Correcting Data: If your personal data is inaccurate or incomplete, you have the right to have it corrected.
  • Deleting Data: You can request the deletion of your personal data under certain conditions.

To exercise any of these rights, or if you have any questions about our privacy practices, please contact us using the provided contact information.


Contacting Us

For inquiries about this policy or your rights, please contact us through the provided channels.


Ads and Analytics by Third Parties

External analytics services may use tracking technologies. Our policy doesn’t cover third-party data collection practices.


List of Sub-processors

We use GDPR-compliant services including:

  • Data storage and monitoring services (e.g., Limestone Networks, Amazon Web Services);
  • Payment processors (e.g., Stripe, PayPal, Razorpay);
  • Analytics and marketing tools (e.g., Google Analytics, Facebook Ads, FullOnAds);
  • Communication and CRM services (e.g., Sendgrid, User.com).


Policy Updates

Changes to this policy will be minor and updated on our website. We encourage regular review for any updates.